Cancellation Policy

At OSM Packaging, we strive to provide a seamless and positive shopping experience. However, we understand that there may be occasions when you wish to cancel your order. To ensure clarity and transparency, we have established the following cancellation policy:

1. How to Cancel an Order: To cancel an order, please contact our customer care team by sending an email to support@osmpackaging.com with the subject line “Order Cancellation Request.” In your email, kindly include your order number and the reason for cancellation.

2. Cancellation and Refund Process:

   • Request Received Before Dispatch: If your cancellation request is received before the order is dispatched, we will process a 100% refund (less any payment gateway charges, if applicable).
   • Request Received Post Dispatch: If your cancellation request is received after the order has been dispatched, unfortunately, we will be unable to offer a refund.

3. Personalized or Customized Items: Please note that orders placed for personalized or customized packaging items are non-cancellable and non-refundable once production has begun.

If you have any questions or concerns regarding our cancellation policy, please feel free to contact our customer care team during our working hours:

• Email: support@osmpackaging.com
• Phone: +91-9891006692
• Working Hours: Monday to Saturday (10 AM – 5 PM)