Terms & Conditions

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Welcome to OSM Packaging! By accessing or using our website, www.osmpackaging.com, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our website.

1. General Information

These terms and conditions govern your use of the website and the purchase of products from OSM Packaging. The website is owned and operated by Max Exim Enterprises, Ghaziabad, U.P., India.

By using this website, you confirm that you are at least 18 years old and legally capable of entering into binding contracts. If you are using the website on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

2. Products and Availability

OSM Packaging offers a wide range of packaging solutions for eCommerce businesses. We make every effort to ensure that product descriptions, images, and pricing are accurate. However, we do not guarantee that the products displayed on the website are always available or that the descriptions are free of errors.

In the event of a product being unavailable, we reserve the right to cancel or modify any order.

3. Order and Payment

  • Order Confirmation: Once you place an order on the website, you will receive an email confirming receipt of your order. This is not an acceptance of the order. Acceptance of your order will occur once your payment is processed and your items are dispatched.

  • Payment: We accept payments through a variety of methods, including credit cards, debit cards, and other online payment systems. Payment is processed securely through trusted payment gateways.

  • Pricing: Prices listed on the website are subject to change without notice. We reserve the right to correct pricing errors and will notify you before processing any affected orders.

4. Shipping and Delivery

  • Shipping: OSM Packaging ships to locations across India and potentially to other regions. Shipping costs are calculated based on the delivery location and the weight of the items ordered.

  • Delivery Times: Delivery times may vary depending on the shipping method chosen and the destination. We aim to process orders within 1-2 business days; however, unforeseen circumstances may cause delays.

  • Risk of Loss: Once the goods are dispatched, the risk of loss or damage to the goods passes to the buyer.

5. Returns, Replacements, and Cancellations

Please refer to our Return, Refund, and Replacement Policy for detailed information on how to request a return, replacement, or cancellation.

  • Returns and replacements are only accepted for products that have a manufacturing defect or issues arising from an error on our part.

  • All return or replacement requests must be made within 48 hours of receiving the product.

6. Privacy and Security

OSM Packaging is committed to protecting your privacy. We collect personal information, such as name, email, phone number, and shipping address, to process orders and provide customer support. Your information is stored securely, and we do not share it with third parties except as required to fulfill orders (e.g., shipping partners).

For more information, please refer to our Privacy Policy.

7. Intellectual Property

The images, logos, and trademarks of famous brand products displayed on our website are used solely for reference purposes to demonstrate the types of packaging solutions we offer. These brand images and trademarks are the property of their respective owners.

We do not claim ownership of any trademarks, logos, or intellectual property associated with third-party brands featured on our website.

8. Limitation of Liability

To the fullest extent permitted by law, OSM Packaging and its affiliates will not be held liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use the website or products purchased.

Our liability is limited to the purchase price of the product, and we do not assume any responsibility for any loss or damage to your business, revenue, or reputation.

9. Indemnification

You agree to indemnify, defend, and hold harmless OSM Packaging, its officers, employees, and agents from any claims, damages, liabilities, and expenses (including legal fees) arising from your use of the website, violation of these terms, or any infringement of third-party rights.

10. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes or claims relating to these terms shall be subject to the exclusive jurisdiction of the courts located in Ghaziabad, U.P.

11. Changes to Terms

OSM Packaging reserves the right to modify or update these Terms & Conditions at any time. Any changes will be posted on this page. By continuing to use the website, you agree to be bound by any such changes.

12. Contact Information

If you have any questions regarding these Terms & Conditions, please contact our customer care team:

By using this website, you agree to comply with these Terms & Conditions. If you do not agree, please refrain from using this website.