Return & Refund Policy

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Return & Refund Policy

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At OSM Packaging, we are committed to providing high-quality products and a smooth customer experience. However, we understand that issues can arise, and we have established the following policies to ensure a fair and transparent process in case of damaged or incorrect goods.

Goods Damaged in Transit

  • Do not accept delivery of damaged goods.
  • If you need the goods urgently, mention the damage on the courier/transporter slip before accepting the delivery.
  • Inform our customer care team within 48 hours of receiving damaged goods and provide clear pictures of the damage.
  • We will review to either a refund or replacement for the defective goods.

Wrong Item / Quantity Issue

  • If you receive the wrong item or face any quantity issues, contact our customer care team within 48 hours of delivery.
  • Please share pictures of the wrong items, shipping label, etc.
  • Products eligible for refund must be returned in their original condition: unused, unopened, and in new condition. Broken, used, or tampered products will not be accepted.
  • All original packaging, tags, literature, warranty cards, freebies, and accessories (e.g., keys, straps, locks) must be intact when returning.

How to Return Goods?

  • Returns are accepted only in the case of a manufacturing defect. In this case, the seller will bear all shipping costs.
  • Buyers must report issues to our Customer Care Team within 48 hours of receiving the product.
  • The customer care team will review the case and, if approved, will send an email approval for the return/replacement.
  • After approval, our courier partner will arrange for a pickup from your location. If the partner does not provide pickup service in your area, we will request you to self-arrange the return within 10 days of the approval email.
  • When returning the item, please include a paper note inside the parcel with your Order ID, Registered Mobile Number, and Email details.

How and When Will I Get My Refund?

  • Upon receipt of the returned items, our team will inspect them. Once accepted, we will initiate the refund for all eligible items.
  • Refund will not include shipping or COD charges.
  • For prepaid orders, the refund will be credited to the same card or bank account used for the original purchase within 5-7 days.
  • For Cash on Delivery (COD) orders, please share your bank account details or UPI ID to receive the refund. This will take 1-2 days.

No Return, Replacement, or Refund If:

  • The product has been used by the customer.
  • The return or replacement request is made after 48 hours of delivery.
  • The product has been damaged due to misuse or mishandling.
  • The product is explicitly marked as non-returnable on our website.
  • The product has been customized or made to order.
  • Products sold as combo sets cannot be returned as individual items.
  • Price tags, labels, original packaging, or accessories are missing.

If you have any questions or concerns regarding our return, replacement, or refund policy, feel free to contact our customer care team during our working hours: