Shipping Policy

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Shipping Policy

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At OSM Packaging, we strive to offer a seamless shopping experience and deliver your orders in a timely and efficient manner. Please read our shipping policy below to understand how we handle your orders and shipments.

Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days after confirmation of payment. Orders are not processed on Sundays or public holidays.

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with the order details. This is not an acceptance of your order, but a confirmation that we have received your request. Acceptance of your order will occur once the payment is processed and your items are dispatched.

Shipping Methods

  • Shipping Partners: We work with trusted courier and logistics companies to deliver your orders, ensuring safe and timely delivery.

  • Shipping Costs: Shipping charges are calculated based on the destination and weight of your order. You will be notified of the exact shipping cost during the checkout process before completing the payment.

  • Free Shipping: For certain orders, we may offer free shipping promotions. Please check the details during checkout to see if you qualify.

Delivery Time

  • Domestic Shipping: Delivery times for domestic orders typically range from 3 to 7 business days depending on the location of the recipient. Please note that delivery times may vary based on your address and external factors like weather or courier delays.

  • Delivery Delays: While we make every effort to ensure timely delivery, delays can sometimes occur due to unforeseen circumstances. In such cases, we will keep you updated and work to resolve any delays promptly.

Shipping Restrictions

  • Serviceable Areas: We currently ship to locations across India. For international shipping or specific regional restrictions, please contact our customer support team for more details.

  • Product Limitations: Certain products may have restrictions on where they can be shipped due to size or other factors. If this applies to your order, we will notify you before processing.

Order Tracking

  • Once your order is dispatched, you will receive an email with a tracking number and a link to track your shipment online.

  • You can also contact our customer service team if you need further assistance with tracking your order.

Address Accuracy

  • Shipping Address: Please ensure that your shipping address is correct and complete. OSM Packaging is not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer.

  • Address Change: If you need to modify the shipping address after placing the order, please contact us immediately. We will do our best to accommodate any changes before the order is dispatched. However, we cannot guarantee address changes once the order has been shipped.

Damaged or Lost Shipments

  • In the rare case that your order is damaged during transit, please do not accept the delivery of the goods and contact us immediately.

  • If you discover damage after accepting delivery, please contact our customer support team within 48 hours of receipt with photos of the damaged goods.

  • Lost Shipments: If your order is lost during transit, we will work with our shipping partner to resolve the issue and ensure that you receive your order. If the shipment cannot be located, we will offer a replacement or refund.

Return Shipping Costs

  • If your order is returned due to an error on our part (e.g., incorrect item shipped or damaged goods), we will cover the return shipping costs.

  • If you are returning an item for other reasons (e.g., change of mind), you will be responsible for return shipping costs.

Contact Us

If you have any questions or concerns about your order or shipping, feel free to contact our customer support team: